Resilience booster - Strengthening instead of burning out / For more serenity & mental strength in everyday working life

Brief description:

Conflicts with passengers, unclear situations in train operations, changing working hours and the feeling of always having to "work" - train attendants do a great job every day. In this job, customer service, safety responsibility and emotional stress come together.



With our Resilience Booster, we provide practical tools for dealing with stress, pressure and challenging situations in everyday working life in a more relaxed and healthy way.



Target group:

- Train attendants

- Anyone who wants to actively develop their mental strength



Contents (3 or 5 days):

- Stress management & self-reflection - mental strength for everyday life

- Resilience training - The 7 pillars of resilience

- De-escalation strategies - defusing conflicts safely

- The 5 principles of verbal de-escalation - avoiding violence before it happens

- Physical self-defense - realistic techniques for emergencies

- Preventing violence - safety through situational awareness and strategy



Your added value:

- Strengthening your own resilience

- Promotion of a healthy, stable way of working

- Reduction in absenteeism and stress-related illnesses

- Sustainable impetus for everyday working life

- Increase in employee satisfaction



Next date: On request

Location: Ortolan Akademie GmbH, Mannheim location or in-house at the customer



Booking:

Participation is only possible on request.